• The patient has the right to basic health care irrespective of his/her geographical location.
  • The patient is entitled to full information on his/her condition and management and the possible risks involved except in emergency situations when the patient is unable to make a decision and the need for treatment is urgent.
  • The patient is entitled to know of alternative treatment(s) and other health care providers within the Service if these contribute to improve outcomes.
  • The patient has the right to know the identity of all his/her caregivers and other persons who may handle him/her including students, trainees and auxiliary workers.
  • The patient has the right to consent or decline to participate in a proposed research study involving him or her after a full explanation has been given. The patient may withdraw at any stage of the research project.
  • A patient who declines to participate in or withdraws from a research project is entitled to the most effective care available
  • The patient has the right to privacy during consultation, examination and treatment. In case where it is necessary to use the patient or his/her case notes for teaching and conferences, the consent of the patient must be sought.
  • The patient is entitled to confidentiality of information obtained about him/her and such information shall not be disclosed to a third party without his/her consent or the person entitled to act on his/her behalf except where such information is required by law or is in the public interest.
  • The patient is entitled to all relevant information regarding policies and regulation of the health facilities that he/she attends.
  • Procedures for complaints, disputes and conflict resolution shall be explained to patients or their accredited representatives.
  • Hospital charges, mode of payments and all forms of anticipated expenditure shall be explained to the patient prior to treatment.
  • Exemption facilities, if any, shall be made known to the patient.
  • The patient is entitled to personal safety and reasonable security of property within the confines of the Institution.
  • The patient has the right to a second medical opinion if he/she so desires.


The patient should understand that he/she is responsible for his/her own health and should therefore co-operate fully with healthcare providers. The patient is responsible for:

  • Providing full and accurate medical history for his/her diagnosis, treatment, counseling and rehabilitation purposes
  • Requesting additional information and or clarification regarding his/her health or treatment, which may not have  been well understood.
  • Complying with prescribed treatment,reporting adverse effects and adhering, to follow-up requests.
  • Informing his/her healthcare providers of any anticipated problems in following prescribed treatment or advice.
  • Obtaining all necessary information, which have a hearing on his/her management and treatment including all financial implications
  • Acquiring knowledge, on preventive, promotive and simple curative practices and where necessary to seeking early professional help.
  • maintaining safe and hygienic environment in order to promote good health. 
  • Respecting the right of other patients/clients and Health Service personnel.
  • Protecting the property of the health facility.