Frequently Asked Questions

Have any question?

Speak to any of our front desk personnel and let them know this is your first time at St. Dominic Hospital. You will be required to fill a registration form by the front desk personnel. On the form you will be required to indicate the mode of payment whether as cash or on credit based on insurance or employer coverage. After registration you will be provided with a hospital identification number which will be indicated on your HAMS card . You will be required to make a payment first.

Please call us on 0243559076 /  0246647025 to schedule your appointment. We are open 24 hours a day. You can also email us at stdominicsakwatia@kofdiocese.org / info@sdhakwatia.org with your details and requests and our customer service team will get back to you.

 please provide your full name, place, contact number and the District you are.
If you are coming for a review, please provide the hospital number on your hospital ID card/Discharge summary

Please carry your hospital card provided to you during your first registration or at least your hospital number whenever you visit the Hospital. Please approach any Front Desk personnel who will then guide you further on what to do. If you do not remember your Hospital Number, then please provide the answers to the queries asked by the front office staff who will then retrieve your Number. However, do not register again and obtain a new registration number.

No there is not a separate registration formality if you are a foreign nationality. You will however need to make sure you have all your necessary referral forms (where applicable), pre-authorizations and insurance documents to aid in the registration process.

No, you will be provided with a Hospital ID card during your first registration. The number printed on this ID card will be applicable for all consultations/investigations irrespective of the doctor, at all times.

Yes, we accept VISA, GHLink and MasterCard credit/debit cards. We accept US dollars at an approved exchange rate of the country.

A relative is permitted to stay along with the patient during nights only if the patient is admitted in a private room. We have professional caregivers who are always ready to help patients on admission.

Please approach any nurse and a staff of the hospital to guide you.

We have excellent full-fledged laboratory and imaging services available round the clock to carry out various diagnostic tests/investigations. On reaching the hospital, report to the Front Desk, and provide your hospital ID/prescription. The staff shall guide you to the respective testing facility.

For all tests/investigations, prior payment must be made at the cash counter. Once billing is complete the patient needs to go to the diagnostic center along with the Doctor’s lab request form. The concerned staff will then guide you through the process. If need be, an appointment is booked, if the test cannot be done on the same day. After the tests, all reports will be handed over to you.

If you are an out-patient then please request your treating doctor to provide you with the required medical report. You will be required to fill a form at the reception. Medical reports take within 3-5 working days to be ready. For all in-patients a request must be made to the attending doctor or specialist prior to the time of discharge.

An advance payment is usually collected at the time of the patient’s admission to cover his initial estimated hospital expenses. The amount depends on the type of treatment/surgery and also the class of Room selected for admission.

You can get the details of your patient from the Ward Reception, where the patients consent will be seek before.

For patient safety and comfort, we permit visitors in approved mask only between:
5:30 AM – 7:00 AM 
3:00 PM – 5:00 PM
Guests are permitted every day of the week.

If you are present in the hospital, please make a review appointment at the front desk for the date the doctor has requested otherwise you may call 0243559076 / 0246647025  for booking.

General Doctors are available 24 hours a day. Specialists are available only at specified times within the week.

For some specialists you are able to schedule appointments without a referral. For efficient consultation sessions some specialties do require a referral letter to aid in explaining patient’s condition to the doctor. These include anaesthesia, gastroenterology, haematology etc.

Patient Identification Card

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